When something bad happens, the last thing you want is a complicated claims process.
That’s why we keep things straightforward. You have two simple options: go directly through your insurance provider, or let us step in and handle the process for you. Either way, you’ll have support every step of the way.
Let us handle it for you
If you’d rather not manage the process on your own, we’re happy to take care of it. Simply fill out our claims support form, and we’ll:
1
Contact your insurer on your behalf.
2
Guide you through any paperwork.
3
Keep you updated and make sure the process stays on track.
4
Be your advocate if any issues come up.
Submit a Claim with Us
Sometimes having someone in your corner makes all the difference — and that’s what we’re here for.
Contact your provider directly
If you’d like to lodge a claim with your insurer yourself, you can do that anytime. Most providers have online claim forms or dedicated claims teams to guide you through the process.
1
Find your insurer’s claims number or website (it’ll be on your policy documents).
2
Submit the details of your claim directly to them.
3
They’ll review your claim and keep you updated on progress.
4
Reach out to us at any time if you want us to take over or just need some extra support.
If you’ve experienced an event covered under your policy, whether it’s illness, injury, or loss, it’s always worth getting in touch. We’ll help you check what you’re eligible for.
Not always. It depends on the type of claim and your policy. We’ll explain what impact, if any, it may have before you proceed.
Processing times vary depending on the insurer and the type of claim. Some are resolved within days, while others (like TPD) can take longer. We’ll keep you updated along the way.
Usually, you’ll need basic details like your policy number, proof of the event (such as medical reports or invoices), and any supporting documentation. Don’t worry if you’re overwhelmed, we’ll guide you through it step by step.
Yes. If your insurer declines a claim, we can review the decision with you and, if appropriate, help you dispute it or gather more information to support your case.
No, our claims support is included as part of the service we provide to all clients. We’re here to make sure the process is as smooth and stress-free as possible
